RBS Axes Further 259 UK Branches

British state-owned Royal Bank of Scotland said it will close 259 branches and cut 680 jobs as it reduces costs and encourages customers to use online and mobile services.

The latest round of closures at the Edinburgh-based bank follow 180 announced in March, putting 1,000 jobs at risk, and a similar move by Lloyds Banking Group which said on Wednesday it would close 49 branches.

British banks are set to close a record 762 branches this year, Reuters reported in August, drawing criticism for depriving customers of access to in-person services, particularly in poorer parts of the country.

Jane Howard, RBS’s managing director of branch banking, said that customers are increasingly using mobile and online channels rather than bricks-and-mortar branches, and RBS had to react to that. “There will be some customers that will be really disappointed we are closing branches … and I understand why. But it’s important that we do respond.”

RBS is investing in its remaining branches and its digital offering, Howard said, adding: “Given what we know, we’ve got the right shape of network.” Unite, a labor union that represents staff at RBS, said the bank was “decimating” its branch network.

“This announcement will forever change the face of banking in this country resulting in over a thousand staff losing their jobs and hundreds of high streets without any banking facilities,” Rob MacGregor, Unite national officer, said.

The latest closures will affect the bank’s RBS and Natwest brands in England, Wales and Scotland, leaving it with around 744 branches.

Low interest rates and increasing competition from startup banks have eaten into profits for many of Britain’s banks, prompting them to cut costs and RBS CEO Ross McEwan has cut thousands of jobs.