New Smart System to Help Pursue Complaints Over Online Purchases

With the new smart system for filing after-purchase complaints, customers dissatisfied with their purchase can file a complaint against that online company.
“With the smart system for handling complaints against internet businesses and online collective arbitration [CODR], people can check the [seller’s] identity information and violations before buying products online,” the head of E-Commerce Development Center said, referring to the process of filing smart complaints against internet businesses.
“This system is aimed at resolving after-purchase complaints and disputes online,” Ali Rahbari said at the unveiling ceremony of the CODR, Ibena reported.