Australia’s Jetstar Ranked World’s Worst Airline

Australian budget airline Jetstar has ranked last in a new survey of more than 100 airlines.

A new global study has found Jetstar to be the worst performing overall, according to more than 11,000 people who were surveyed, Newshub reported.

But the budget airline has hit back, saying the survey lacks “veracity”.

In comparison, Australia-based airline Qantas (which owns Jetstar) ranked the 36th best airline in the world and Emirates came out on top.

The study was conducted by Choice (an Australian, in association with watchdogs from around the world) and found more than a third of passengers who flew with Jetstar said they experienced disruptions from flight cancellation and waiting times of an average of at least four hours after scheduled departure times, the Daily Mail reported.

Jetstar only received one star out of five for overall satisfaction. The airline was rated 4.51 out of 10 for comfort and its website scored 4.81 out of 10.

Despite the findings, Jetstar say they question the results.

“There are a lot of holes in this latest survey, including leaving out our main competitor Tiger because they didn’t collect enough responses, so the veracity of the report is questionable,” a spokesperson said.

Air New Zealand ranked 26th in the world, well ahead of the two Australia-based airlines.

The top five airlines according to the survey are Emirates (the UAE), Avianca (Colombia), Qatar Airways, Luxair (Luxembourg) and Singapore Airlines.