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United Airlines Changes Policy After Passenger Ordeal

United Airlines Changes Policy After Passenger OrdealUnited Airlines Changes Policy After Passenger Ordeal

United Airlines is changing its policy on giving staff last-minute seats on full flights after a man was dragged screaming from an overbooked plane. The airline said that in future crew members would be allocated seats at least an hour before departure, BBC News reported. It comes after passenger Dr. David Dao lost two front teeth and suffered a broken nose when he was forcibly removed from a flight last Sunday. United Airlines said the move was aimed at improving its customer services. The incident involving Dr. Dao caused outrage and widespread condemnation of the airline after shocking footage was shared and watched by millions of people online. Law-enforcement officials dragged Dao off a flight departing from Chicago for Louisville, Kentucky, because it was fully booked, and the airline wanted four passengers to make way for staff members. The 69-year-old Vietnamese-American physician had refused to leave, saying he needed to go home to see his patients. He was then dragged down the aisle of the aircraft. Days later, the airline’s under-fire CEO Oscar Munoz said he felt “shame and embarrassment” and vowed that it would never happen again.


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