Samsung Electronics said a remote deactivation is not happening or something that the company has stated.
This followed reports that Samsung will switch off faulty Galaxy Note 7 phones to ensure customer safety, Android Central reported.
The tech giant already announced last week a global recall of the phone that has, in some cases, exploded due to a faulty battery.
News from Reddit, the social website board had suggested that one user in France was told by a Samsung rep that the company will “remotely” deactivate the remainder of the original Note 7 phones left in the market after September 30.
The “Redditor”, who goes by the handle LimboJr, also said replacement units will arrive in that country on September 19, including a virtual headset, including “a prepaid parcel to send the defective device back without charges”.
According to GSM Arena, Samsung is finding it difficult to get Galaxy Note 7 users to go for the official Exchange Program, urging them to “immediately participate” in the program.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note 7s and exchange them as soon as possible,” the press release quoted DJ Koh (president of Mobile Communications Business of Samsung Electronics) as saying.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
The Note 7 fiasco has had a major financial impact on the tech giant, with some analysts saying it will cost the company around $1 billion.
Users in Iran who bought their device on the black market have also been advised to swap their devices for new ones.
Meanwhile, the company announced that it has also offloaded its printer business to competitor Hewlett Packard.
According to GSM, Samsung is officially selling its printer business to HP for $1.05 billion. The South Korean giant aims “to concentrate on its core business areas”, while HP sees it as a way “to disrupt and reinvent the $55 billion copier industry, a segment that hasn’t innovated in decades”.
Samsung’s printer division will become a separate company come November 1 and then it’ll be sold to HP. Currently, it employs 6,000 people and has a revenue of $1.8 billion in 2015.
Additionally, HP will get Samsung’s over 6,500 printer-related patents as well as 1,300 engineers and researchers. Samsung won’t stop selling printers with its own brand in South Korea, but they’ll be manufactured by HP.
