The International Organization for Standardization (ISO) has awarded two quality management certificates to Bank Refah Kargaran.
After assessing 28 branches of Refah Bank, the international standard-setting body ISO awarded the privately owned bank with the quality management certificates.
Refah Bank was given ISO 10002:2004 in quality management for customer satisfaction. The ISO certificate provides guidelines for complaints handling in organizations and then their implementation is reviewed.
The certificate requires holders to have the right process in place, so that the company can improve its products, based on customer feedback. This includes making changes to planning, design, operation, and maintenance cycles within the company. The long term goal is customer satisfaction by creating a customer-focused environment that is open to feedback.
Refah, which is owned by Social Security Organization (SSO), also acquired ISO 9001:2008, a certificate that addresses the requirements for implementing quality management systems.
Based on ISO 9001:2008 requirements, the receiving organization needs to consistently provide a product that meets customer and regulatory requirements. Also, the organization must show that it aims to enhance customer satisfaction via effective application of its quality management system.
ISO is an international organization that promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland, and works in 164 countries. The ISO was founded in 1947.
Within Iran, the Social Security Organization provides coverage of wage-earners and salaried workers as well as voluntary coverage of self-employed persons in Iran. The SSO was created as Iran’s social insurer organization, by the Social Security Law ratified in 1975.
